Privacy Policy

Introduction

Sortr.net ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API services and website.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Company name (optional)
• Billing information (for paid plans)

API Usage Data

When you use our API, we collect:

• API request metadata (timestamps, endpoints called, response times)
• Error logs and debugging information
• Usage statistics and rate limiting data

Data You Send to Our API

Important: Data sent to our API for sorting and filtering is processed in memory and is NOT stored on our servers. We do not retain, log, or access the contents of your data payloads.

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process transactions and send billing information
• Send technical notices and support messages
• Monitor and analyze usage patterns to improve our services
• Detect and prevent fraud and abuse

Data Security

We implement industry-standard security measures including:

• TLS 1.3 encryption for all data in transit
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• API key encryption at rest
• Strict access controls and audit logging

Data Retention

We retain account information for as long as your account is active. API usage logs are retained for 90 days for debugging and analytics purposes. You can request deletion of your data at any time.

Third-Party Services

We use the following third-party services:

• Payment processing (Stripe)
• Cloud infrastructure (AWS/GCP)
• Analytics (anonymized usage data only)

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

GDPR Compliance

For users in the European Economic Area, we comply with GDPR requirements. We process data under legitimate interest for service operation and with your consent for marketing communications.

Contact Us

For privacy-related questions or to exercise your rights, contact us at: privacy@sortr.net

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.